Question 1

What can I buy online?

Accepted Answer

On the website opticalia.gm you can buy contact lenses, contact lens cleaners and tears online.

Question 2

How do I know if the product I want to order is available?

Accepted Answer

The product page or in the cart indicates product availability.

Question 3

Can I cancel an order already done?

Accepted Answer

No, through our website, it is not possible to cancel your order. However, you can link your reference store with your request for us to check the status of your order in order to determine if it is possible to cancel.

Question 4

How can I pay for my online order?

Accepted Answer

To pay for your order you must pay by cash or credit card in the store ones your product is available.

Question 5

É seguro comprar online no site da Opticalia?

Accepted Answer

Sim! Toda a informação que coloca no nosso site está protegida através da encriptação de dados e da implementação de sistemas de pagamento seguros.

Question 6

Where do you deliver?

Accepted Answer

The products will be delivered to the Opticalia store of your choice.

Question 7

What is the cost of deliveries?

Accepted Answer

In store deliveries, there is no associated delivery cost.

Question 8

What are the lead times for an online order?

Accepted Answer

Deliveries are made in 3 to 10 days. Deadlines vary depending on the items ordered and availability of stock. You can also contact us to inquire about a specific product.

Question 9

How can I track the status of my order?

Accepted Answer

You can get information via chat on this site or by calling your referral store.

Question 10

Can I exchange or return the contact lenses I bought online?

Accepted Answer

Yes, you can exchange or return contact lenses purchased online. They must not have any abnormality in use and the contact lens case and liquid must not be open. To make an exchange, it will be for an item of equal or greater value.

Question 11

What is the term for exchanges and returns?

Accepted Answer

The deadline for exchanges and returns is 14 days from the date of collection at the store.

Question 12

Does the exchange or return have any associated costs?

Accepted Answer

Returns and exchanges are free.

Question 13

I received a defective product, can I exchange or return it?"

Accepted Answer

Yes, if you purchased a defective product from the online store.

Question 14

Is there a difference between right and left eye lenses?

Accepted Answer

You can buy a lens case and use it on both eyes (if you have the same gradation and features in both eyes) or select a case for each eye. It is not necessary to specify whether they are for the left or right eye.

Question 15

Are you an Opticalia customer and want to know your degree to buy online?

Accepted Answer

If you have already purchased your contact lenses in one of our stores and you want to do it online, but you do not know your graduation, please call the store where you usually buy your lenses, so that we can send you your prescription details. Or write in the chat on this page.